Delivery Policy

Fulfillment Timeline

Sellers must ship within 48 to 72 hours of a deal being successfully closed. The platform enforces a 72-hour dispatch deadline automatically. Orders not dispatched within this window are flagged, and buyers are notified of their right to cancel for a full refund.

Shipping Responsibility

Cheaply connects buyers with verified sellers. The seller is responsible for the safe and timely delivery of goods to the address provided by the buyer. Buyers must inspect items before signing any proof of receipt. Signing a proof of delivery without inspection may affect the outcome of any subsequent dispute.

Delivery Tracking

Once an order is dispatched, the buyer receives the courier name and tracking number via in-app notification and email. Tracking details are also visible on the My Purchases page at all times.

Failed or Late Delivery

If a seller fails to dispatch within 72 hours of deal close, the buyer may cancel the order for a full refund directly from their My Purchases page. The platform automatically flags overdue orders and notifies both the buyer and the seller.

Delivery Address

Buyers must provide accurate delivery details when joining a deal. Incorrect addresses are the buyer's responsibility. Address corrections after an order has been dispatched may incur additional logistics charges, which are the buyer's responsibility to settle.

International Delivery

International delivery is available only on deals where the seller has explicitly enabled it. Import duties, taxes, and customs clearance costs are the buyer's sole responsibility. Cheaply does not collect or remit any import-related fees.