Refund Policy

Overview

A seller is only paid after the buyer confirms receipt or the protection window closes, so your purchase is protected until then. Approved refunds are returned to the buyer's Cheaply Wallet within 24 hours and may then be withdrawn to a linked bank account.

Refund Window

• Physical goods: 7 calendar days from the confirmed delivery date.
• Services: 7 calendar days from the date the seller marks the service delivered.
• Digital goods: 7 calendar days from the date of delivery or access grant.
• Event tickets: Disputes must be raised immediately at the venue if the ticket fails to grant entry. No post-event refunds are accepted.

Eligible Refund Reasons

• Item is significantly different from the description on the deal page.
• Item is defective, damaged, or expired upon arrival.
• Service was not rendered or the event was cancelled by the organiser.
• Incorrect item or quantity was delivered.
• Seller failed to dispatch within the required 72-hour window (buyer may cancel directly from their dashboard).

Non-Refundable Items

Due to health, safety, and digital delivery considerations, refunds are not accepted on:

• Innerwear, lingerie, and swimwear.
• Open cosmetics, fragrances, or skincare products.
• Perishable goods including food, beverages, and groceries.
• Digital downloads once the content has been delivered or accessed.
• Event tickets once the event has started.
• Customised or personalised items made to order.
• Items returned with missing tags, signs of use, or alterations.

Group Buying and Deal Cancellations

• Before deal completion: Buyers may exit a deal and have their reserved wallet allocation released immediately, as long as the deal has not reached its final execution tier.
• After deal execution: Cancellations are only permitted if the seller fails to dispatch within the required window. The buyer may cancel directly from their My Purchases page.
• Auto-executed orders: Once a deal reaches its final price tier, all active commitments are automatically converted to orders. These orders follow the same refund eligibility rules.

Refund Process

1. Buyer raises a dispute from the My Purchases page within the eligible window.
2. The refund team reviews the case and may request additional evidence within 72 hours.
3. If approved, the refund amount is credited to the buyer's Cheaply Wallet within 24 hours.
4. The buyer may withdraw the refunded amount to their linked bank account at any time.