How delivery works

Cheaply does not run a single national courier. Each seller selects a shipping template for their deal that defines: who pays for delivery, what areas they ship to, and what fee per zone.

Where you see the shipping details

On the deal page, before you join, you can see:

• Whether shipping is included or charged separately
• The zones the seller ships to
• Estimated arrival window

What happens after lock

1. The seller prepares your order using the address on your profile.
2. They pick a courier and dispatch the package.
3. They mark the order Shipped in their dashboard and upload the tracking number.
4. You see the tracking in your My Orders page.

Late or missing delivery

• If the order has not shipped by the seller's stated window, contact them via the order chat first.
• If you cannot reach them or they are unresponsive, request a refund from the order page.
• If it shipped but never arrived, open a dispute and provide the tracking number. Our team reviews disputes within 48 hours.