Tracking your orders

After a deal locks, each joiner gets an order on the My Orders page. The order shows:

• The deal you joined and the unit count
• The final locked price you pay
• Order status: awaiting fulfilment, shipped, delivered, complete, disputed
• Tracking number once the seller marks the order shipped
• A direct chat link to message the seller

Statuses you might see

• Awaiting fulfilment: the seller has not shipped yet. Most deals ship within 1-5 business days after lock.
• Shipped: the seller has uploaded tracking. Use it on the carrier's website.
• Delivered: the courier marked it delivered. The dispute window opens here.
• Complete: the dispute window has passed and the payout has gone to the seller. The order is closed.
• Disputed: you or the seller opened a dispute. Our team is reviewing.

If the seller does not ship within the agreed window, you can request a refund from the order page.