Refund policy
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Cheaply's refund policy has three windows: before lock, after lock but before delivery, and after delivery.
Before the deal locks
You can cancel your join at any time before the deadline. Your wallet hold is released immediately and you are not charged.
After lock but before delivery
If the seller does not ship within the agreed window:
- Open the order page and message the seller. Most cases resolve here.
- If the seller is unresponsive or refuses, request a refund from the order page.
- After a review, your wallet is fully refunded.
After delivery
Open a dispute on the order page within the dispute window if the item:
- Is materially different from the description
- Is damaged, broken, or has missing parts
- Was not delivered to your address (and tracking confirms it)
Provide photos and a clear description of what is wrong. Our team reviews disputes within 48 hours and either refunds you, requires the seller to fix the issue, or rejects the dispute if the evidence does not support it.
How refunds reach you
Approved refunds land in your Cheaply wallet. From there you can withdraw to your bank or use the balance on any other deal.