Help Centre · Verification Guide

Address verification

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Address verification is a second step that some accounts are asked to complete. It confirms that the address on your profile matches a real document.

When is it requested?

  • For larger withdrawals
  • For sellers reaching high payout volumes
  • During dispute escalation, where address mismatch was a flag

What documents work

Any one of:

  • Utility bill (NEPA, water, etc.) issued in the last 3 months
  • Bank statement issued in the last 3 months
  • Tenancy or lease agreement
  • Government-issued letter

The document must show your full name and the address you have on Cheaply.

How to submit

From your dashboard open Verification and tap Add address proof. Upload a clear photo or PDF. Most submissions are reviewed within 1-2 business days.

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